Often when we are stuck with a technology we search online for help. Sometimes this works just fine – you type your problem into Google and an answer pops up – sometimes even a ‘how-to’ video. But not always. You may not be sure if you can trust the results, or the ‘answer’ is way too complicated to understand – and sometimes you don’t know what to type in for help because you don’t know the right words to describe your technical need. How come some people (who we often call ‘techies’) seem to be able to find what they need in just seconds, while other people (who often call themselves ‘non-techies’) struggle and get confused and irritated? We did a little study to find out – and it all went wrong. I want to tell you what happened.
The Search Mastery Special Interest Group at the iSchool is pleased to invite you to a Webinar series focused on Search Mastery and Information Literacy. Over the Spring semester 2021 we will host a number of speakers to share their insights on the challenges and opportunities for advances in this critical area.
The talks are virtual. The speaker series will highlight current thought about search skills and search education including concepts, theories, and helpful models. We hope to understand the basic questions, fundamental puzzles, and empirical unknowns that if answered could transform how we approach search mastery.