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STC Lecture Series: A playbook for effective corporate communication after cybersecurity incidents
Abstract: A cybersecurity incident can cripple an organization, particularly because of the related risk of significant reputational damage. As the likelihood of falling victim to a cyberattack has increased, so too has the importance of understanding what effective corporate communications and public relations look like after an attack. Key questions that need immediate answers include: What messages should be communicated to customers? How should correspondence be released? Who should speak to the media and public? In this talk, Dr. Nurse presents recent research into a playbook to support companies in deciding how to answer these questions and more. This work is grounded in real-world case studies and academic insights and has been validated and refined through interviews with senior security and crisis response industry professionals.
The link to the published article can be found here: https://doi.org/10.1016/j.cose.2020.102036

Apr 21, 2021 12:00 PM in Eastern Time (US and Canada)

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